Glenn, a tall, rugged-looking man who owns a small manufacturing company, came to me for help primarily because his timidity and lack of assertiveness were affecting both his personal and professional relationships. He said he felt nervous and restless a great deal of the time. He had overheard someone at work call him "whiny" and "depressing." He sensed that people were uneasy when they met him, which made it difficult for him to turn acquaintances into friends.

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