通往天堂的阶梯 Climbing the Stairway to Heaven | 英语美文: 唤醒

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No one can deal with the hearts of men unless he has sympathy which is given by love.-- Henry Ward Beecher

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Throughout my career in sales, I've wondered about difficult customers. What makes them so mean? How can they be so unkind? How can a perfectly rational person suddenly lose all sense of human decency?

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通往天堂的阶梯 Climbing the Stairway to Heaven
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